Customer experience and customer-oriented business models

Customer experience is a source of competitive advantage that is genuine and hard to replicate. It is the sum of several factors, including user experience of a product or service, digital channels, and company facilities, but most of all the people at the company.

We have a holistic approach to developing customer experience. Development of customer experience is supported by sales and account management expertise and customer-centric processes.

Customer experience

We help our clients with holistic customer experience management and achieving desired business goals.

Sales and account management

More sustainable and profitable sales and dynamic account management.

Customer-centric process development and Lean

We help organizations to adopt Lean and agile philosophy and, methods meanwhile encourage them to learn through bold experiments.


Insight

What exactly does omnichannel customer experience entail, and how do you ensure a good experience?

What makes sales so gratifying is that its results can be clearly measured. Few of us, however, recognize and acknowledge the elements of a sales culture that enables success.

Download our Growth publication to read 13 growth stories of our clients told in their own words. Stories, for example, about leadership, strategy and customer-oriented business mo…